"I haven't rented from you before...
what do I need to
First of all, we need a customer ID
number. We use either your state
ID number or driver's license number.
The minimum rental is $50.00. A deposit of 25%
(also, minimum of $50) is due
at time of order to reserve
your equipment. A deposit of 50%
is required for tent reservations.
Payment must be received in full 14
business days prior to delivery.
We accept Visa, MasterCard, Discover,
check or cash. (Orders
placed/paid within 14 days of
delivery/pickup must be paid via
credit card or cash.)
We always require a
credit card to be put on file for
If you are placing an
order for delivery, we need to know the
- address and contact
information of recipient
- specific placement
of delivery and how that destination
is accessed (stairs, elevator size,
loading dock, doorway size, etc)
- delivery time
- any additional information
regarding the delivery
Generally, rentals over the weekend
are considered one rental.
"Why do you need my
driver's license number before I
We use either your
state ID number or driver's license
number as your customer ID number.
numbers and addresses change.
These numbers do not.
- It is standard policy
throughout the rental industry.
"What size linens do
I need to fit my tables?"
We have provided a chart that lists
compatible linens for all table sizes in
the LINEN category in our
"How does delivery
Delivery availability and cost is
dependent upon the size of your order,
the delivery destination, and any
special instructions or stipulations.
Generally each delivery is priced on a
case by case basis. There is a
minimum rental requirement for all
parameters include drop off at
loading dock, garage or front porch
during our business hours, Monday
through Friday from 9 AM until 5 PM.
Additional fees may be required for
transport beyond this.
The service of set
up and tear down of regular
equipment may be provided for an
additional fee, which must be
arranged prior to delivery.
Equipment must be torn down and
stacked in the order and location it
was received to avoid additional
labor charges upon pick up.
"What is the Damage
Waiver and why is it required?"
The Damage Waiver is a service fee
that is part of your rental costs.
Because of this service, you will not be
responsible for accidental damage to our
equipment. For example, if a
couple of glasses break, a plate is
chipped, and a sheer overlay tablecloth
is returned with a snag in it, you will
not be responsible for the replacement
costs. It is simply our policy.
This is to alleviate the
pressures of renting equipment.
We do not want you to worry about one of
your guests accidentally dropping a
glass while you are trying to have a
good time entertaining. And we do
not want to worry about questioning our
client about a cracked platter the week
afterward. If a few things go
missing, you will not get a call.
However, the Damage
Waiver does not cover ALL damage,
only accidental damage not caused by
negligence or misuse. For
example, damage to linen caused by
candle wax, cigarette burns, or
mildew is not covered. Damage
caused by leaving tables outside
while it rains is not covered.
Damage caused by using charcoal in a
propane grill is not covered.
Damage caused by using silver-plated
serving trays to hold acidic fruit
is not covered.
Keep in mind, missing
equipment is NOT covered by the damage
waiver. If a rack of 36 martini
glasses disappears, you are still
responsible for the replacement.
If you should receive
damaged equipment upon delivery, you
need to notify us at the time. We
reserve the right to replace any damaged
equipment prior to your event. If
we do not hear about the damage prior to
the event, we have to assume that the
damage occurred while the equipment was
in your possession. You can reach
us at any time at the emergency phone
number listed under
Please see the Damage
Waiver definition under
Conditions for more info.
might I require a site
inspection before I can
reserve a tent?"
In order to make sure that the right
tent is used for the job, we might require a
site inspection of the tent installation
area before any reservation can be made.
Our experienced staff will visit the
area with you to make sure that there
are no unexpected obstacles or concerns.
There is a fee for site inspections,
which is generally waived upon
receiving payment to reserve an
"What size tent do I
If you can tell us how many people
you want under the tent and what you
want those people to be able to do, we
can tell you what size tent you need.
example, if you need to be able to seat
200 people for a buffet-style dinner,
provide a stage for a three-piece band,
and have enough area for two bars and a
dance floor, we can help you determine how to fit
You may also check our
CHOOSING A TENT page under
These guidelines will get you started.
"Do I need to wash my
dishes before they are
Everything just needs to
be rinsed and free of food.
Additional cleaning fees may be
assessed for dishes returned
"I need to cancel my
order. Am I going to be charged
No deposits (25%)
will be refunded for cancellations
within two weeks of scheduled out date.
All tent reservations canceled
within two weeks of scheduled setup
are subject to 50% cancellation fee.
All cancellations are subject to a
minimum cancellation fee equal to 6%
of deposit paid (minimum of $30),
and additional cancellation fees may
cannot be canceled within 24 hours of
"Is there a quantity
In rare instances, on very large
orders, we may offer a discount on a
package that includes tables, chairs,
china, linens, decor, tents, etc.
Our costs are the same
whether you rent 10 white resin chairs
or 1000. Warehouse space,
cleaning, maintenance, and labor
determine the price of equipment.
"What does 'Festival
For very large outdoor events, we do rent
some equipment that is considered "festival
quality." Basically, this is
has been well used, and while these
items are appropriate for festivals,
concerts, etc., they are simply not
suitable for use at smaller
gatherings, like weddings, parties
or meetings. We DO NOT rent
these items in small quantities.
"I am tax-exempt. What kind of
paperwork do you
need on file?"
We need a copy of your "Sales and
Use Tax Blanket Exemption
Certificate" with signature and
Vendor's License / Tax ID Number.
If you do not have this form,
download it from the
Ohio Department of Taxation.
We cannot accept a Vendor's
License / Tax ID Number over the
phone, nor can we accept a letter of
application for tax exempt status
from the IRS. We must have a physical
copy of your certificate, with signature, for our files.